What we deliver
Our proven retention-first approach turns funnel fatigue into repeat loyalty, plugs profit leaks, and positions clients in the top 10% for lifetime value and sustainable business impact.
Retention Readiness Audit
The Retention Readiness Audit provides a diagnostic of the ecommerce ecosystem across email, SMS, loyalty, and data capture. It identifies profit leakage and untapped growth potential, with particular focus on zero- and first-party data. The outcome is a prioritised top-level audit highlighting interventions with the highest potential impact on retention, loyalty, and revenue performance.
Flywheel Growth System
Flywheel Architecture builds or rebuilds the retention ecosystem across three tiers: Foundation, Advanced, or Full Ecosystem. The scope includes optimisation of live lifecycle flows, campaigns, hyper-segmentation, and deliverability, together with integration of a top tech stack and key data points. Core flows are designed to benchmark against top-decile standards, creating a unified, dynamic system where every touchpoint compounds in value.
Lifecycle and Revenue Mapping
Lifecycle and Revenue Mapping links customer journeys to financial outcomes. The service covers the mapping of lifecycle touchpoints, guided by a six-month roadmap with defined KPIs and revenue targets. The output is a structured plan that connects retention activity to profitable growth.
Retention Accelerator Modules
Retention Accelerator Modules provide flexibility through targeted interventions that adapt to organisational priorities. Modules include advanced segmentation sprints, deliverability optimisation, live email workshops, personalisation accelerators, and quarterly ecosystem health checks focused on churn and lifetime value. Each can be deployed independently or in combination, strengthening the retention ecosystem and sustaining performance over time.